FAQ | Kyootlab

Are the kits ready-made products?

No, all our kits are not final products. They contain the materials and instructions needed to help you craft your own unique creation.

What’s included in my DIY kit?

Each kit comes with essential materials like pipe cleaners, glue, decorative accessories, and QR code for video instructions. Please check individual product descriptions for specific details.♥️

Are your kits suitable for beginners?

Absolutely! Our kits are designed for all skill levels. The video tutorials will guide you through every step.

Are Kyootlab kits suitable for children?

Our kits are designed for ages 12 and above due to the small parts and crafting tools included. Adult supervision is recommended for younger users.

How do I access the video tutorial?

Each kit includes a card with a QR code. Simply scan the code using your phone to access the step-by-step video tutorial.

Can I modify or cancel my order after payment?

Please contact us ASAP of placing your order. Once shipped, changes cannot be made.

How do I stay updated on new designs?

Follow us on TikTok @kyootlab or Instagram @kyootlab_official !

Do you ship internationally?

Yes, we offer worldwide shipping. Shipping fees and delivery times vary depending on your location. Please refer to our Shipping Policy for more details.

How long does it take to process my order?

Orders are typically processed within 3 working days. During busy periods, processing may take longer, but we’ll do our best to keep you informed.

What is your return policy?

We take pride in the quality of our kits. If you’re not satisfied with your purchase, we offer a hassle-free return and exchange policy. Contact us at Kyootlab@gmail.com within 14 days of receiving your item and provide your order details for assistance. See ''Shipping and Return Policy'' for more information

What if my kit arrives damaged or missing parts?

We’re committed to ensuring you have a smooth crafting experience. If you receive a damaged or incomplete kit, please email us at Kyootlab@gmail.com with your order details and photos of the issue, and we’ll resolve it promptly.

Can I order custom kits or bulk orders?

Yes! We are happy to accommodate custom or bulk orders for special events, parties, or workshops. Please contact us at Kyootlab@gmail.com for inquiries.